Terms

Using our site, you are responsible for maintaining the confidentiality of your account and password to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please keep your username and password confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

We will do our utmost to ensure that availability of the web site will be uninterrupted. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

You must not use the web site in any way that causes, or is likely to cause, the web site or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the web site for lawful purposes only.

We want you to be delighted every time you shop with us. In the event of you not being 100% satisfied, please drop us a line via email or using the contact us form. This will enable us to provide you with a returns address and authorisation number. Products must be returned to us in perfect condition (unused and in their original packaging) within 14 days of receiving your order.

Please note that due to the current Health & Hygiene Regulations pierced products are excluded from our returns policy. We recommend that you obtain a certificate of posting when you return your parcel

Goods are returned at your own cost. Please note that the delivery charge on the original order is non refundable. We will advise you once your refund has been processed.

6. Damaged/Faulty Goods
If you receive damaged/faulty goods we will replace them or refund you. Please contact us via email or our contact us form within 7 days of receiving your order. This will enable us to provide you with a returns address and authorisation number. Damaged/Faulty Goods cannot be accepted without a Returns Authorisation Number.

Customer satisfaction is our main priority. If you are not totally satisfied with your purchase, for whatever reason, it can be sent back, unused, in its original packaging within 7 days of buying and it will be exchanged or refunded.

Please note that due to the current Health & Hygiene Regulations pierced products are excluded from our returns policy.

Many items are shown larger than actual size. Actual sizes are stated with the item description – please check the sizes before purchase if you are not sure please contact us.

The colour accuracy of the colour-way options displayed within the site will vary dependant on a number of factors. Products available may vary slightly in colour from that shown on the current site. Although we try our hardest to ensure that colours are reproduced as accurately as possible, we cannot control differences that may occur through technical issues online such as different browsers and monitors. All dimensions are in centimetres. For jewellery all sizes are approximate and may vary accordingly, we endeavour to ensure accuracy, and sizes are provided solely as a guide for the customer.

We deal with your order as quickly as possible. Orders for non personalised items will normally be despatched to arrive within 5 working days, subject to availability. Please note that at busy times, it may take us a little longer to despatch items to you, however, we will make you aware if this is the case.
For personalised or hand-made items please allow up to 28 days.

Personalised orders cannot be cancelled once placed as they are made especially for you.
Following successful completion of your first order you will be able to ship to any address in the UK.

Your item will be posted by either First Class Royal Mail or Recorded Delivery.
Please note that Royal Mail requires a signature for Recorded Delivery packages, so someone needs to be available to sign for it at the delivery address. If this is not possible please choose the 1st Class Postage Option.

When you order, we need to know your name, billing address, e-mail address, telephone number, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and enables us to contact you regarding the order. To fulfil your order, your delivery address and your telephone number will be given to our carriers and, if required by law, to other parties such as Customs and Excise. This will enable our carriers to successfully complete delivery of your order. We hold, your name, billing address, e-mail address, telephone number and delivery address on our file.

We will not pass your information onto any other parties other than those stated about unless we obtain your authorisation.